privacy policy

Collyer Property Investments Pty Ltd (ABN 88 667 810 353)

Introduction

This Privacy Policy explains how Collyer Property Investments Pty Ltd (ABN 88 667 810 353) (“we”, “our”, or “us”) collects, stores, uses, discloses, and protects personal information. This policy applies to information gathered through our website, services, communications, and other interactions with us, whether conducted online or offline.

Personal Information We Collect

Depending on your dealings with us, we may collect a range of personal information, including:
• Full name
• Photographs or images
• Contact information such as email address, postal address, residential address, and telephone number
• Marital status and anniversary information
• Age and date of birth
• Payment details, including credit card information
• Demographic information, including postcode and location data
• Personal preferences, interests, and opinions
• Responses provided through surveys, questionnaires, or feedback forms
• Information relating to enquiries, products, or services you have requested or received from us
• Website usage information, including browsing activity, search history, page views, session data, device information, network information, and approximate geographic location
• Technical information about your interaction with our website, such as browser type, operating system, IP address, and internet service provider details
• Information obtained through our website, mobile applications, social media platforms, or other digital channels where you have authorised us to access such information
• Any additional information that you voluntarily provide to us or that is supplied by a third party on your behalf
We may obtain personal information directly from you or from authorised third-party sources.

How We Use Personal Information

We may collect, store, use, and disclose personal information for purposes including:
• Providing access to our website, applications, and online platforms
• Communicating with you regarding enquiries, products, or services
• Maintaining business records and managing administrative functions
• Conducting analytics, market research, and business improvement activities
• Managing promotions, competitions, and customer benefit programs
• Delivering marketing communications and information about products, services, or opportunities that may be relevant to you
• Meeting legal and regulatory requirements
• Handling disputes, complaints, or legal matters
• Assessing and processing employment applications

Disclosure of Personal Information

We may share personal information with:
• Service providers who assist us in operating our business, including IT providers, hosting providers, payment processors, marketing agencies, professional advisers, and data storage providers
• Employees, contractors, and related entities
• Business partners, agents, and representatives
• Sponsors or promoters involved in competitions or campaigns we conduct
• Parties involved in the sale, transfer, or restructuring of our business or assets
• Credit reporting bodies, courts, tribunals, regulators, and debt recovery agencies where required
• Law enforcement agencies and government authorities where disclosure is authorised or required by law
• Third parties who assist us in providing products, services, information, or direct marketing communications
• Analytics providers such as Google Analytics and similar service providers
Some of these recipients may be located outside Australia or may store information on servers located overseas.
By supplying your personal information to us, you acknowledge and agree that your information may be transferred to and processed by overseas recipients, and that those recipients may not be subject to Australian privacy legislation.

Sensitive Information

Under the Australian Privacy Principles, certain categories of personal information are classified as sensitive information and receive additional protection.
Sensitive information may include details relating to a person’s racial or ethnic background, political views, religious or philosophical beliefs, trade union memberships, professional associations, sexual orientation, criminal history, health information, biometric data, or other information considered sensitive under applicable privacy laws.
Where we collect sensitive information, we will do so only where reasonably necessary for our business activities, where authorised by law, or with your consent.

Your Rights and Control Over Your Personal Information

Consent

By providing personal information to us, you consent to our collection, use, storage, and disclosure of that information in accordance with this Privacy Policy.
You are not required to provide personal information to us. However, if you choose not to provide certain information, we may be unable to provide some products, services, or website functionality.

Information Received from Third Parties

Where personal information about you is supplied by a third party, we will manage that information in accordance with this Privacy Policy.
If you provide personal information relating to another individual, you confirm that you have obtained the necessary consent to disclose that information to us.

Limiting Use of Personal Information

You may request that we limit the collection or use of your personal information in certain circumstances. If you have previously agreed to receive marketing communications, you may withdraw your consent at any time by contacting us or using the unsubscribe options included in our communications.

Access to Personal Information

You may request access to the personal information we hold about you.
In some cases, an administrative fee may apply to cover the cost of providing access. We may decline access where permitted by applicable law, including circumstances outlined in the Privacy Act 1988 (Cth).

Correction of Information

If you believe the personal information we hold about you is inaccurate, incomplete, outdated, irrelevant, or misleading, please contact us.
We will take reasonable steps to update or correct the information where appropriate.

Complaints

If you believe we have not complied with our obligations under the Australian Privacy Principles, you may submit a complaint to us in writing.
Please provide details of the circumstances giving rise to your complaint. We will investigate the matter promptly and provide a written response outlining our findings and any actions we propose to take.

Marketing Communications

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

STORAGE AND PROTECTION OF PERSONAL INFORMATION

We take reasonable steps to protect the personal information we collect and hold. Appropriate physical, technical, and administrative safeguards are implemented to reduce the risk of unauthorised access, misuse, loss, alteration, disclosure, or interference.
While we strive to maintain the security of personal information, no method of transmitting data over the internet or storing information electronically can be guaranteed to be completely secure. Any information transmitted to or from us online is done so at your own risk.

COOKIES AND TRACKING TECHNOLOGIES

Our website may utilise cookies and similar tracking technologies to improve user experience and analyse website activity.
Cookies are small data files stored on your device that help remember preferences and enhance website functionality. On their own, cookies generally do not identify you personally or reveal information such as your email address.
We may also engage third-party advertising providers, including platforms such as Google and Facebook, which may use cookies or related technologies to display relevant advertisements based on your interactions with our website.
In addition, we may use web beacons, pixel tags, or similar technologies to collect information regarding website traffic, visitor engagement, and page usage patterns.

THIRD-PARTY WEBSITES

Our website may include links to external websites operated by third parties. We do not control these websites and are not responsible for their content, privacy practices, or the way they collect, use, or protect personal information.
Any personal information you provide while visiting a third-party website is subject to that website’s own privacy policy and terms.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy from time to time at our discretion. Any changes will be published on our website and will take effect from the date of publication.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

CONTACT DETAILS

Privacy Officer
Collyer Property Investments Pty Ltd
ABN 88 667 810 353
Email: [email protected]
Last Updated: 03/06/2026